The agreement a homeowner approves to put a project into production and onto the install schedule.
The definition
The agreement a homeowner approves to put a project into production and onto the install schedule. In this system the homeowner approves a work order — that word, “approve,” is the system's language for the commitment step, and the Close checklist runs on it: write carefully, present options, ask the question, then stop talking.
Where it lives: Step 6 — Close; Step 7 — Button-Up
Knowing what work order means is step one. Running it live, at a kitchen table, against a homeowner who pushes back — that's the training. Spar grades you on the system in every round — $29/month. Spar before you knock.