The final step of the appointment: after the work order is approved, making sure the homeowners are 110% comfortable with the decision they just made — before you leave their home.
The definition
The final step of the appointment: after the work order is approved, making sure the homeowners are 110% comfortable with the decision they just made — before you leave their home. Covers the right to cancel, cools the conversation back down, and sets expectations for what happens next.
The doctrine: cancellations are born in the minutes after the decision. A concern raised at the table is a save; the same concern at midnight is a lost sale.
“If you're not 110% comfortable, I'd rather know now.”
Where it lives: Step 7 of the 7-step system
Knowing what button-up means is step one. Running it live, at a kitchen table, against a homeowner who pushes back — that's the training. Spar grades you on the system in every round — $29/month. Spar before you knock.