In flooring appointments, “we want to think about it” rarely means the conversation is over — it means the real concern hasn’t been found yet. Here is how the documented system runs it, in a flooring setting.
The scene
Flooring is sold standing on the evidence: the worn path through the carpet, the boards cupping by the sink, the room they stopped showing guests — with the samples laid on the floor in question.
They like the flooring, they like the plan, they like you — and then it comes, right at the decision: “We want to think about it.” In flooring work, that sentence is almost never about the work itself. Something specific is unresolved — the investment, the timing, or whether they trust the scope — and it is sitting inside the worn traffic paths, the cupped boards, and the samples on their own floor, still unspoken.
The documented response
The response never changes with the trade — it is the documented 7-stage objection framework: Release Pressure, Ask Permission, Gather Feedback, Isolate, Empathize, Respond, Re-Close. Don’t argue. Diagnose.
Run the framework: release the pressure, ask permission, then gather feedback in order — the product, the process, the company, you. Then ask the question that separates the real concern from the polite one: is it the investment? In flooring appointments, the honest answer is usually sitting in one of those buckets, and each one has a documented next move.
Spar is straight about the source: no flooring-specific script exists in the documented training, and none is invented here. The documented position is that the psychology and the rebuttals are the same across trades — only the examples change.
“Absolutely. Usually when someone tells me that, there’s one or two things they’re still unsure about. What part would you want to think through the most?”
How Spar trains this one
In Spar’s flooring rounds, this line lands right after the full presentation — and the grade turns on whether you asked what part they wanted to think through, or started re-pitching the flooring.
The full objection — all trades — lives at the “we want to think about it” page, and the flooring track is at Flooring sales training.
Every other objection in the flooring appointment, given the same treatment:
In sparring, the homeowner says it the way yours will — and the grade tells you whether you diagnosed it or argued with it. Train the flooring version until the framework is reflex — $29/month. Spar before you knock.