SPAR.
Field Guide · At the Door

What do I do when the person at the door is a renter?

You don't set it. The appointment requirements are explicit: you must be speaking with the homeowner — no renters, no rent-to-own, no kids. A renter cannot approve a project on a house they don't own, so the set would die at qualification anyway; the documented gathering questions exist to surface ownership before that happens.

The short answer

Ownership is a requirement, not a preference

The requirement sits at the top of the call center's list, ahead of decision makers and phone numbers, because everything downstream depends on it: the rep's appointment, the estimate, and any eventual work order all run through the person who owns the home. The manual builds the check into the normal flow so it never sounds like an interrogation — gathering information asks how long they have owned the home, the event scrub asks “is it just you that owns the home,” and both questions pass as paperwork when the answer is yes.

How it runs

Thank them and move on

When the answer is no — they're renting — the documented system has no rebuttal for it, because it isn't an objection; it's a qualification fact. You thank them, leave the street's goodwill intact (renters become owners, and landlords own doors on the same street), and knock the next door. Spending a set on a renter doesn't just waste the rep's evening slot — it takes the slot from a homeowner the call center could have dispatched instead.

The same requirement list carries the other hard screens: all decision makers present, at least one phone number (two preferred and attempted), and product minimums — the roof at least 15 years old, windows at least eight or a bay or bow. Qualification is part of the set, not an apology after it.

Go deeper

Where the full treatment lives

Run it in a round before you run it in a home

The moves in this guide are graded in Spar's rounds — Round 1 is free, the full camp is $29/month. Spar before you knock.