You button it up. The yes is not the end of the appointment — it's the start of the decision's most fragile hour, when excitement meets second thoughts and every unanswered process question becomes a doubt. The documented button-up confirms the decision, walks exactly what happens next, and leaves the homeowners more certain than they were when they said yes.
The short answer
The confirmation restates what they decided and why — their reasons, in their language — because a decision re-heard in its owner's voice hardens. The preview walks the process forward step by step: what happens next, when, who calls whom, what the installation days look like. Surprises after a yes are pure downside; every one the button-up prevents is a cancellation that never forms. And the paperwork gets completed as what it is — the work order that puts their project into production and onto the install schedule — explained plainly, at the same unhurried temperature as everything before it.
How it runs
The button-up has one banned activity: continuing to sell. New benefits, new urgencies, new comparisons after the yes all whisper the same message — even the rep isn't sure that was enough — and uncertainty is contagious in exactly the wrong direction. The tone of a good button-up is quiet competence: the decision was right, the process is handled, and the next voice they hear from the company will be the one you just told them about. Leave them certain. Certainty is the deliverable.
Every moment in these guides is a Spar round you can lose safely tonight instead of at a kitchen table tomorrow. Round 1 is free; the full camp is $29/month. Spar before you knock.