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Objection Library · Other

Feedback questions

At the kitchen table, the homeowner says it: “ask your questions” Here is the documented response from Frankie J’s system — the same approach Spar trains and grades.

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The documented approach

Don’t argue. Diagnose.

Also heard as

“ask your questions”“feedback questions”

1. Did you like our product? Everything from the Feltbuster underlayment, weather watch leak barrier, architectural shingle etc. (Let them answer. Do not jump in until they are finished.) GET COMMITMENT.

2. How about the company? The fact that we don't subcontract our work, we do everything with no money down, and have lifetime transferable warranty that covers our product? GET COMMITMENT.

3. And how about myself? Did I explain everything okay? Am I someone you would be comfortable going into business with? GET COMMITMENT.

The documented language
“Is it okay if I ask you a couple of questions?”

This approach is preserved from the documented legacy word-tracks in the training library — the same library Spar’s Overcome-an-Objection tool serves to members.

The 7-stage objection framework

Every objection runs the same seven stages

1.Release Pressure 2.Ask Permission 3.Gather Feedback 4.Isolate 5.Empathize 6.Respond 7.Re-Close

Release Pressure. acknowledge the answer and stay relaxed. Do not snap into rebuttal mode; a knee-jerk response makes the homeowner defend the objection.

Ask Permission.

Gather Feedback. confirm product, company, salesperson, scope, and value BEFORE addressing the objection: 'Did you like the solution we put together?' 'Do you feel comfortable with the company and how the project would be handled?' 'Did I explain everything clearly?' 'What is the biggest thing keeping you from moving forward?'

Isolate. identify the REAL barrier: the investment, timing, trust, decision process, the monthly investment plan, or missing information. Turn a vague stall into a specific, solvable objection.

Empathize. show you understand the concern without automatically agreeing with inaccurate assumptions.

Respond.

Re-Close. ask for the decision again once the concern is resolved. NEVER ARGUE. The goal is clarity, not winning a debate.

Keep going

More Other objections

At the doorJones Effect — the neighbors are getting theirs done“you're doing the neighbors' house” At the doorMy relative is a contractor“my relative is a contractor” At the doorTechnical question at the door“how does that work” At the doorHow long does the estimate take?“how long does the estimate take” At the doorDo you need to come inside?“do you need to come inside” At the kitchen tableGive up (after a 'no')“no”

Hear it in a round before you hear it in a home

Spar’s Overcome-an-Objection tool and live sparring rounds run this exact objection against you — with the documented response graded against the playbook. $29/month. Spar before you knock.

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All twelve closes The objection library The 7-step system Membership