How does scrubbing work at an event?

1. Spell the last name. “How do I spell your last name?” opens the pad.
2. The address. You have to ask — there's no doorstep to read it from.
3. Best number. Offer the likely area code and let them complete it.
4. Alternate number. They may only have one; record that, don't invent a second.
5. The spouse, by spelling. “Is it just you that owns the home, or is there a brother, a sister, or maybe a lucky misses?” — then ask how to spell her name. The training is explicit: asking for the spelling is more polite and less confrontational than asking for the name.
6. The time both are home. “When is the best time to meet with you and your wife at the house together, mornings or evenings?”

Then you call the call center from the booth, hand the homeowner over with a full introduction — names, product, age of the roof — and let the scheduler confirm the information while the homeowner is standing there.